PRIVACY POLICY
Last Updated: 28/08/2026WHO WE ARE
Roadhouse Apparel is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products from us or contact us.
For the purposes of applicable UK data protection law, Roadhouse Apparel is responsible for the personal information described in this policy.
You can contact us regarding your personal information at:
Roadhouse Apparel
Dashwood Arms
Old Oxford Road
Piddington
High Wycombe
Buckinghamshire
HP14 3BH
Email: info@roadhouseapparel.com
INFORMATION WE COLLECT
We may collect personal information that you provide to us when you use our website, place an order or contact us.
This may include:
Your name
Email address
Telephone number
Billing and delivery addresses
Order and purchase information
Information you provide when contacting us
Details relating to returns, refunds or customer service enquiries
Your marketing and communication preferences, where applicable
When you use our website, certain technical information may also be collected automatically. This may include information about your device, browser, IP address and how you interact with our website.
Payment information is processed through the payment services available through our online store. Roadhouse Apparel does not need to receive or store your complete payment card details in order to fulfil your order.
For more information about cookies and similar technologies, please see our Cookie Policy
HOW WE COLLECT YOUR INFORMATION
We may collect information directly from you when you:
Place an order through our website
Contact us by email or through our contact form
Request a return or refund
Create or use a customer account, where available
Subscribe to marketing communications, where available
Otherwise provide information directly to us
Certain information may also be collected automatically when you visit and interact with our website through cookies and similar technologies.
HOW WE COLLECT YOUR INFORMATION
We may collect information directly from you when you:
Place an order through our website
Contact us by email or through our contact form
Request a return or refund
Create or use a customer account, where available
Subscribe to marketing communications, where available
Otherwise provide information directly to us
Certain information may also be collected automatically when you visit and interact with our website through cookies and similar technologies.
HOW WE USE YOUR INFORMATION
We use personal information where necessary to operate Roadhouse Apparel and provide our products and services.
This may include using your information to:
Process and fulfil your orders
Process payments
Arrange delivery or collection of your order
Send order and delivery communications
Process returns and refunds
Respond to questions and customer service enquiries
Maintain appropriate business, financial and transaction records
Protect our website, customers and business against fraud, misuse and security threats
Operate, maintain and improve our website and online shop
Comply with our legal and regulatory obligations
Send marketing communications where you have consented to receive them or where otherwise permitted by law
We will not use your personal information for purposes that are incompatible with those described in this policy unless permitted or required by law.
OUR LEGAL BASES FOR USING YOUR INFORMATION
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract — where processing your information is necessary to fulfil an order, arrange delivery, process a return or otherwise perform our contract with you.
Legal obligation — where we need to process or retain information to comply with applicable legal, accounting, tax or regulatory requirements.
Legitimate interests — where processing is reasonably necessary for our business interests, such as operating and improving our website, providing customer service, maintaining security and preventing fraud, provided those interests are not overridden by your rights and interests.
Consent — where you have given us permission to use your information for a particular purpose and consent is the appropriate lawful basis. Where we rely on consent, you may withdraw it at any time.
WHO WE SHARE YOUR INFORMATION WITH
We may share personal information with trusted organisations that help us operate our website and fulfil orders.
These may include:
Our website and e-commerce service providers
Payment processing providers
Royal Mail and other delivery or logistics providers we may use
IT, hosting and technical service providers
Professional advisers such as accountants, where necessary
Analytics or marketing providers where these services are used and permitted
Government bodies, regulators, law enforcement or other authorities where we are legally required to disclose information
We only share personal information where there is a legitimate reason for doing so and only to the extent reasonably necessary for the relevant purpose.
We do not sell your personal information.
HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying applicable legal, accounting and tax requirements.
Different types of information may therefore be retained for different periods.
When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.
INTERNATIONAL TRANSFERS & SECURITY
Some organisations that provide services to us may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will rely on appropriate arrangements or safeguards where required by applicable data protection law.
We take reasonable organisational and technical measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
YOUR DATA PROTECTION RIGHTS
Under UK data protection law, you may have a number of rights in relation to your personal information. Depending on the circumstances, these may include the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how your information is used
Object to certain uses of your personal information
Request the transfer of certain information to you or another organisation
Withdraw your consent where we rely upon consent to process your information
These rights do not apply in every circumstance, and there may be situations where the law allows or requires us to continue processing or retaining particular information.
To exercise your rights, please contact us at info@roadhouseapparel.com
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
CHANGES TO THIS PRIVACY POLICY & CONTACT US
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or applicable legal requirements.
When we make changes, we will update the Last updated date at the top of this page.
If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact us.