TERMS & CONDITIONS

ABOUT US

1.1 These Terms & Conditions apply to purchases made through the Roadhouse Apparel website.

1.2 This website is operated by:

Roadhouse Apparel Ltd
Dashwood Arms
Old Oxford Road
Piddington
High Wycombe
Buckinghamshire
HP14 3BH
United Kingdom

Company Number: [COMPANY NUMBER]
Email: info@roadhouseapparel.com

1.3 Roadhouse Apparel Ltd is a company registered in England and Wales.

1.4 By placing an order through our website, you agree to these Terms & Conditions.

1.5 Nothing in these Terms & Conditions affects your statutory rights as a consumer.

2. OUR PRODUCTS

2.1 We take reasonable care to ensure that product descriptions, photographs, prices, sizes, specifications and other information displayed on our website are accurate.

2.2 Product photographs are provided for illustrative purposes. Colours and appearance may vary slightly depending on lighting, photography, manufacturing variations and the screen or device used to view our website.

2.3 Where products are available in different sizes, styles or other variations, you are responsible for selecting the required option before placing your order.

2.4 All products are subject to availability. Adding an item to your basket does not reserve that item.

2.5 We reserve the right to correct errors or inaccuracies in product descriptions, photographs, prices, stock information or other website content.

2.6 We may make minor changes to products where necessary, provided those changes do not materially affect the product you have ordered.

3. PRICES

3.1 All prices displayed on our website are in pounds sterling (GBP).

3.2 Delivery charges, where applicable, are additional to the product price and will be displayed before you complete your order.

3.3 Any applicable taxes will be dealt with in accordance with UK law.

3.4 We take reasonable care to ensure that prices displayed on our website are correct.

3.5 If we discover an obvious pricing error after you have placed an order, we may contact you to give you the opportunity to purchase the product at the correct price or cancel the affected item or order.

3.6 If we cancel an order because of a pricing error after payment has been taken, we will refund the amount paid for the cancelled item or order.

4. PLACING AN ORDER

4.1 To place an order, select the products you wish to purchase, choose any required options or variations, add the products to your basket and complete the checkout process.

4.2 You are responsible for ensuring that all information provided when placing an order is complete and accurate, including your name, email address, delivery address and any other information requested during checkout.

4.3 After placing an order, you should receive an electronic confirmation acknowledging receipt of your order.

4.4 Receipt of an order does not necessarily mean that we have accepted it.

4.5 We may refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• An obvious pricing or product information error has occurred.

• Payment cannot be successfully processed or authorised.

• We cannot deliver the order to the address provided.

• We reasonably suspect fraudulent or unauthorised activity.

• We are otherwise unable to fulfil the order.

4.6 If we cannot accept your order, we will make reasonable efforts to inform you.

4.7 If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order or item.

5. PAYMENT

5.1 Payment must be made using one of the payment methods available through our website at checkout.

5.2 Payments may be processed by third-party payment providers connected to our website.

5.3 By providing payment information, you confirm that you are authorised to use the payment method provided.

5.4 Orders will not normally be dispatched until payment has been successfully processed.

5.5 We are not responsible for delays caused by a payment provider refusing, delaying or otherwise failing to authorise a payment, except where the issue results from something for which we are legally responsible.

6. DELIVERY

6.1 We deliver to the locations specified on our website and during checkout.

6.2 Available delivery methods and applicable charges will be displayed on our website or during checkout before you complete your purchase.

6.3 Further information regarding our delivery services can be found on our Delivery Information page.

6.4 Any delivery dates or timeframes provided are estimates unless expressly stated otherwise.

6.5 We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe.

6.6 Delivery may occasionally be delayed by circumstances outside our reasonable control.

6.7 You are responsible for providing a complete and accurate delivery address.

6.8 We are not responsible for failed or delayed delivery caused by incorrect or incomplete information supplied by you, except where we are otherwise legally responsible.

6.9 If an order is returned to us because the delivery information provided was incorrect or because delivery could not reasonably be completed, we may contact you to arrange redelivery. Additional reasonable delivery charges may apply where permitted by law.

6.10 If there is a significant problem or delay with your delivery, please contact us at info@roadhouseapparel.com.

7. COLLECTION

7.1 Where collection is offered during checkout, customers may choose to collect their order from the location specified on our website or in their order confirmation.

7.2 You should not travel to collect your order until you have received confirmation that it is ready for collection.

7.3 When collecting an order, we may ask you to provide your order confirmation or other reasonable proof of purchase.

7.4 Collection availability and collection times may vary.

7.5 If you are unable to collect your order within a reasonable period, please contact us to make alternative arrangements.

8. YOUR RIGHT TO CANCEL

8.1 If you are purchasing as a consumer online, you will normally have the legal right to change your mind and cancel your purchase within 14 days of receiving the goods, subject to exceptions provided by law.

8.2 Where an order contains multiple goods delivered separately, the cancellation period may run from the date on which you receive the final item covered by the order, where applicable under consumer law.

8.3 To exercise your right to cancel, you must clearly inform us of your decision to cancel within the applicable cancellation period.

8.4 You can contact us regarding a cancellation at info@roadhouseapparel.com.

8.5 After notifying us that you wish to cancel, you must return the relevant goods within the period required by applicable consumer law.

8.6 Unless otherwise stated or required by law, you are responsible for the direct cost of returning unwanted goods when exercising your right to change your mind.

8.7 You are responsible for taking reasonable care of goods while they are in your possession. We may make a deduction from a refund where permitted by law if the value of goods has been reduced as a result of handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.

8.8 Certain products may be excluded from the right to cancel where permitted by law, including goods made to your specifications or clearly personalised for you.

8.9 Your cancellation rights are separate from your rights where goods are faulty, damaged, incorrectly supplied or not as described.

9. RETURNS & REFUNDS

9.1 Returns and refunds are handled in accordance with our Returns & Refunds policy and applicable UK consumer law.

9.2 Where you are entitled to a refund, we will refund the appropriate amount using the original payment method unless otherwise agreed or permitted by law.

9.3 Refunds will be processed within the time required by applicable consumer law.

9.4 Different rules may apply depending on whether you are returning an unwanted product under your cancellation rights or because a product is faulty, damaged, incorrectly supplied or not as described.

9.5 Further information about how to make a return can be found in our Returns & Refunds policy.

9.6 Nothing in these Terms & Conditions or our Returns & Refunds policy limits your statutory consumer rights.

10. FAULTY, DAMAGED OR INCORRECT PRODUCTS

10.1 We are responsible for supplying products that conform to the contract and meet the requirements of applicable UK consumer law.

10.2 Products supplied must be as described, of satisfactory quality and fit for any particular purpose made known to us where required by law.

10.3 If a product you receive is faulty, damaged, incorrectly supplied, not as described or otherwise fails to conform to your legal rights, please contact us at info@roadhouseapparel.com.

10.4 Please provide your order details and a description of the problem so that we can investigate and arrange an appropriate remedy.

10.5 Depending on the circumstances and your rights under applicable law, an appropriate remedy may include repair, replacement, price reduction or refund.

10.6 Nothing in these Terms & Conditions limits or excludes your statutory rights regarding faulty or misdescribed goods.

11. CANCELLATION BY US

11.1 We may cancel all or part of an order where reasonably necessary.

11.2 Reasons for cancellation may include:

• A product becoming unavailable.

• An obvious pricing or listing error.

• Payment not being successfully authorised.

• We are unable to fulfil or deliver the order.

• We reasonably suspect fraudulent or unauthorised activity.

• Circumstances outside our reasonable control prevent us from fulfilling the order.

11.3 Where we cancel an order after receiving payment, we will refund the amount paid for the cancelled goods.

12. INTELLECTUAL PROPERTY

12.1 Content displayed on our website, including original text, photographs, graphics, artwork, designs and branding, may be protected by copyright, trade mark and other intellectual property rights.

12.2 Roadhouse Apparel and Dashwood Roadhouse branding, artwork and original designs may not be reproduced or used commercially without permission from the relevant rights holder.

12.3 Some products and website content may feature intellectual property belonging to third parties, including breweries and other brands.

12.4 Third-party intellectual property remains the property of its respective rights holders.

12.5 Purchasing a product does not transfer ownership of intellectual property rights associated with the product, artwork, branding or design.

12.6 Further information is available in our Intellectual Property policy.

13. PRIVACY & PERSONAL INFORMATION

13.1 We process personal information in accordance with our Privacy Policy and applicable data protection law.

13.2 We may process information provided by you where necessary to process payments, fulfil orders, arrange delivery, communicate with you and provide customer service.

13.3 Certain information may need to be shared with service providers involved in processing your order, including payment providers and delivery providers, where necessary.

13.4 Further information about how we collect, use and protect personal information can be found in our Privacy Policy.

14. COOKIES

14.1 Our website uses cookies and similar technologies for purposes including website functionality and, where applicable, analytics and other services.

14.2 Further information about our use of cookies can be found in our Cookie Policy.

15. WEBSITE USE

15.1 You may use our website for lawful purposes.

15.2 You must not deliberately misuse the website, interfere with its operation, attempt to gain unauthorised access to the website or associated systems, introduce malicious software, or use the website for fraudulent or unlawful purposes.

15.3 We aim to keep the website available and functioning correctly but cannot guarantee that access will always be uninterrupted or error-free.

15.4 We may temporarily restrict, suspend or alter access to parts of the website where reasonably necessary for maintenance, security, technical or operational reasons.

15.5 We may update, modify or remove website content from time to time.

16. THIRD-PARTY SERVICES & LINKS

16.1 Our website may contain links to third-party websites or use services operated by third parties, including payment, website hosting and delivery services.

16.2 We are not responsible for the content or operation of third-party websites that are outside our control.

16.3 Where you use a third-party service, separate terms or privacy policies operated by that provider may also apply.

16.4 Nothing in this section excludes any responsibility that we are legally required to accept.

17. OUR LIABILITY

17.1 Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

17.2 In particular, nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded or limited.

17.3 Nothing in these terms excludes or limits your statutory rights as a consumer.

17.4 We are responsible for losses that are a foreseeable result of our breach of these Terms & Conditions or our failure to use reasonable care and skill where required by law.

17.5 We are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where applicable law provides otherwise.

17.6 Where products are purchased by you as a consumer, we do not exclude or limit our liability in a manner that would unlawfully affect your consumer rights.

18. EVENTS OUTSIDE OUR REASONABLE CONTROL

18.1 We will not be responsible for delays or failure to perform our obligations where this results from events or circumstances outside our reasonable control.

18.2 Such circumstances may include disruption to postal or courier services, transport networks, telecommunications systems, utilities or other services on which fulfilment reasonably depends.

18.3 Where circumstances outside our reasonable control significantly affect an order, we will make reasonable efforts to minimise the effects and contact you where appropriate.

18.4 Your statutory rights remain unaffected.

19. CHANGES TO THESE TERMS

19.1 We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, policies or applicable law.

19.2 The latest version of these Terms & Conditions will be published on our website.

19.3 The date on which these Terms & Conditions were most recently updated will be displayed at the top of this page.

19.4 The Terms & Conditions applicable to an order will generally be those in effect when the order was placed.

20. SERVERABILITY

20.1 If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

21. NO WAIVER

21.1 If we do not immediately enforce a right or provision contained in these Terms & Conditions, this does not mean that we have waived that right or prevent us from enforcing it later.

22. GOVERNING LAW & JURISTICTION

22.1 These Terms & Conditions and contracts formed through our website are governed by the laws of England and Wales.

22.2 If you are a consumer resident in another part of the United Kingdom, you may also benefit from mandatory legal rights and protections applicable where you live.

22.3 Nothing in these Terms & Conditions prevents you from exercising any rights available to you under applicable consumer law.

23. CONTACT US

23.1 If you have questions about these Terms & Conditions, an order, delivery, return or other purchase made through our website, please contact us.

23.2 Our contact details are:

Roadhouse Apparel Ltd
Dashwood Arms
Old Oxford Road
Piddington
High Wycombe
Buckinghamshire
HP14 3BH
United Kingdom

Email:info@roadhouseapparel.com
Company Number: 17430716