RETURNS & REFUNDS
Last Updated: 28/08/2026RETURNS
We hope you're happy with your Roadhouse Apparel order. However, if you change your mind, you can return eligible items within 14 days of receiving your order. To arrange a return, please contact us at info@roadhouseapparel.com with your name, order number and the item(s) you would like to return. Returned items must be unworn, unused and, where applicable, returned with their original tags and packaging.
RETURNING YOUR ORDER
You can return your order to us by post or in person at The Dashwood Roadhouse. If returning an item by post, you are responsible for the cost of return postage and suitable packaging. We recommend obtaining proof of postage and using an appropriate postal service, as returned items remain your responsibility until they reach us. Alternatively, eligible returns can be brought to The Dashwood Roadhouse free of charge. Please contact us before returning an item so that we can identify and process your return correctly.
REFUNDS
Once we have received and inspected your returned item, we will process your refund using your original payment method. Please allow a reasonable amount of time for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider. Where required by law, any applicable standard outbound delivery charge will also be refunded.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, faulty, not as described, or you receive the wrong item, please contact us as soon as possible at info@roadhouseapparel.com. Please include your order number, a description of the problem and, where appropriate, photographs showing the issue. Where an item is faulty, damaged, incorrect or otherwise does not meet your statutory rights, we will provide an appropriate remedy in accordance with UK consumer law. You will not be required to pay return postage where we are responsible for the return.
ITEMS THAT CANNOT BE RETURNED
Certain items may be excluded from change-of-mind returns where permitted by law, including goods that have been personalised or made specifically for you. For hygiene reasons, certain sealed goods may also be excluded once their seal has been broken where the applicable legal exemption applies. This does not affect your statutory rights where an item is faulty, damaged or not as described.
RETURN ADDRESS & CONTACT US
Returns can be made in person or sent to:
Roadhouse Apparel
Dashwood Arms
Old Oxford Road
Piddington
High Wycombe
Buckinghamshire
HP14 3BH
Email: info@roadhouseapparel.com If you have any questions about a return or refund, please contact us before sending your item back and we'll be happy to help.